Appliance Sales, Delivery & Installation Terms of Service Agreement
Thank you for choosing Crossroads Appliance! We appreciate your business and the trust you place in us for your appliance needs. We are committed to providing exceptional service and ensuring that every customer’s experience is handled with professionalism and care. This Appliance Sales, Delivery, and Installation Terms of Agreement (“Agreement”) is entered into between Crossroads Appliance (“Crossroads” or “Company”) and the purchaser (“Customer”). By placing an order, approving a quote, or accepting delivery or installation services, Customer agrees to be bound by the terms below.
Pricing & Payment All prices are final once a quote is approved and signed, or an order is placed. Failure to complete payment – including chargebacks, reversed payments, or insufficient funds – constitutes a breach of the terms of this Agreement. To the extent permitted by California law, Customer agrees to be responsible for reasonable costs of collection, including attorneys’ fees.
Returns & Exchanges Company wants its customers to be satisfied with their purchase. Returns and exchanges are subject to the terms below.
All return requests must be made within three (3) calendar days of pickup or delivery unless otherwise required by California law.
To qualify for return:
- • Merchandise must be unused, uninstalled, and in original packaging;
- • All accessories, manuals, cords, shelves, and hardware must be included;
- • Merchandise must be in resalable condition; and
- • Original sales receipt or proof of purchase is required.
Merchandise that has been installed, connected to utilities, modified, damaged after delivery, or used in any way is not eligible for return. Customer is responsible for all return-related costs. Nothing in this Agreement limits Customer’s rights under applicable California law for defective products.
Delivery & Inspection Policy Customer must inspect all merchandise at the time of pickup or delivery.
Any visible damage (including, but not limited to, scratches and dents), broken or missing parts, or incorrect merchandise must be:
- 1. Noted on the delivery receipt at the time of pickup or delivery, and
- 2. Reported to Crossroads within twenty-four (24) hours of pickup or delivery.
Claims for cosmetic damage made after twenty-four (24) hours of pickup or delivery may be denied. For customer protection and quality control, deliveries may be photographed before and/or during delivery.
Special Orders & Non-Stock Merchandise Special-order, custom-order, built-in, commercial, discontinued, or non-stock merchandise sales are final. Once a special-order item has been ordered from the manufacturer, the order cannot be canceled, returned, or exchanged. Deposits on special-order merchandise are non-refundable.
Open Box / Clearance / Floor Models All clearance, floor model, and “as-is” merchandise is sold final sale without return privileges unless otherwise required by California law. Cosmetic imperfections disclosed or identified at the time of sale are deemed to be accepted by Customer once purchased.
Defective Merchandise & Manufacturer Warranty Crossroads does not manufacture the products sold and provides no independent warranty except as expressly stated herein. Products are covered by applicable manufacturer warranties. To the extent permitted by California law, any implied warranties are limited to the duration of the manufacturer’s warranty. After delivery or pickup, warranty service, repair, and manufacturer defects must generally be handled directly through the manufacturer’s authorized service provider. Crossroads does not independently guarantee replacement or refund for manufacturer defects unless required by California law or approved by the manufacturer. Service delays, parts delays, and warranty scheduling are outside Crossroads’ control.
Customer should contact the manufacturer directly for warranty claims unless otherwise instructed. If a third-party warranty has been purchased, Customer is responsible for submitting claims.
Restocking Fees Approved returns may be subject to:
- • A restocking fee of up to twenty-five percent (25%);
- • Original delivery charges;
- • Return pickup fees; and
- • Manufacturer-imposed return fees.
Delivery, installation, haul-away, and completed labor charges are non-refundable once such services have been performed.
Refused Deliveries If a customer refuses delivery for reasons other than verified damage or Company error:
- • Additional delivery charges may apply;
- • Restocking fees may apply; and
- • Actual shipping and handling costs may be deducted from any refund.
Customer Measurement & Installation Responsibility Customers are responsible for verifying:
- • Product dimensions;
- • Entryway and pathway clearance;
- • Electrical requirements;
- • Gas, plumbing, ventilation, and water connections;
- • Flooring and cabinet fitment; and
- • HOA or property restrictions if applicable.
Crossroads is not responsible for:
- • Products that do not fit;
- • Utility incompatibility;
- • Installation limitations;
- • Delivery access issues; and
- • Required modifications to cabinetry, flooring, counters, doors, or utilities.
Company will exercise reasonable care during delivery and installation. Company is not responsible for pre-existing conditions, concealed or latent defects, inadequate plumbing, electrical or structural conditions, and/or Customer-provided hookups. Customer acknowledges that delivery and installation involves inherent risks, and agrees that Company is not responsible for issues arising from conditions beyond its control. Customer agrees to indemnify Company for claims arising from unsafe or non- compliant site conditions. If using a third party for delivery and installation, the third party hired by Customer is solely responsible for any improper installation, damage, or inaccurate measurement of the appliance(s).
If a product does not find the intended space, Customer may need to make modifications to the installation area at their own expense. Company is not responsible for any costs associated with such modifications. If a delivery cannot be completed due to site conditions, additional delivery charges may apply.
Delivery Dates & Delays Estimated delivery dates are estimates only and are subject to manufacturer availability, shipping delays, weather conditions, and other circumstances outside Crossroads’ control. Delivery delays do not constitute grounds for cancellation, refund, chargeback, or consequential damages.
Refund Processing Refunds are issued to the original payment method whenever possible. Credit and debit card refunds may require 3–10 business days to appear depending on the customer’s financial institution. Cash refunds over one hundred dollars ($100.00) may be issued by business check. Financed purchases are subject to lender processing timelines.
Order Storage & Abandoned Merchandise Customer must arrange pickup or delivery within fourteen (14) days after notification that merchandise is available, unless otherwise previously agreed to in writing.
A storage fee of twenty-five dollars ($25.00) per week may apply to merchandise held beyond that fourteen (14) day period, unless otherwise previously agreed to in writing.
Merchandise left unclaimed for more than sixty (60) days may be considered abandoned subject to applicable California law.
Cancellation Requests Stock merchandise orders canceled prior to delivery or pickup may be eligible for cancellation subject to applicable processing or restocking fees. Orders canceled after merchandise has shipped, been staged, or specially ordered may incur additional charges.
Text Message Communications Message frequency may vary. Message and data rates may apply. Reply STOP to opt out, HELP for assistance.
Limitation of Liability To the fullest extent permitted by California law, Crossroads shall not be liable for:
- • Food spoilage;
- • Water damage;
- • Loss of use;
- • Lost profits;
- • Incidental or consequential damages; or
- • Delays caused by manufacturers, distributors, or service providers.
Company’s total liability for any claim arising out of or relating to this Agreement shall not exceed the amount paid by Customer for the product or service giving rise to the claim. Company shall not be liable for indirect, incidental, or consequential damages, including loss of use, delay, or property damage, except where required by applicable law. Customer’s remedies are limited to those provided under applicable law and manufacturer warranty terms.
Force Majeure Company shall not be liable for delays or failure to perform due to events beyond its reasonable control, including but not limited to natural disasters, supply chain disruptions, labor shortages, and transportation delays.
Dispute Resolution and Governing Law Customer and Company agree to first attempt to resolve any dispute informally. If a dispute cannot be resolved, it shall be submitted to binding arbitration in Kings County, California, administered by a recognized arbitration provider. Each party shall bear its own attorneys’ fees unless otherwise required by law. This Agreement shall be governed by the laws of the State of California.
Entire Agreement and Acknowledgement This Agreement constitutes the entire agreement between Customer and Company and supersedes all prior discussions. By placing an order, approving a quote, and/or accepting delivery or installation services, Customer acknowledges that they have read, understood, and agreed to the terms of this Agreement.